Shipping policy

Thank you for shopping with Trendhivee. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic: 7–10 business days
International Orders: 11–15 business days (where available)

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can assist you promptly.

Customs & Import Duties

For international orders, customers are responsible for any customs duties, import taxes, or other fees required by their country's customs authorities.