How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

• Domestic: 7–10 business days

• International: 11–15 business days (where available)

Delivery times may vary due to carrier delays or holidays.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging and tags.

When will I receive my refund?

After your returned item is received and inspected, approved refunds are issued to your original payment method. Most refunds appear within 5–10 business days, depending on your bank or payment provider.

Can I exchange my shoes?

Yes. We offer exchanges for items that are defective, damaged, or if you received the wrong product. Please contact us before returning your order.

What should I do if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include your order number along with clear photos of the product and packaging.

Can I cancel or modify my order?

If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit/debit cards and other supported payment options.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping availability and costs are calculated during checkout.

How can I contact Trendhivee?

You can reach our customer support team anytime by emailing admin@trendhivee.shop.

We aim to respond to all inquiries within 24–48 business hours.